All our shipments are sent with New Zealand Couriers or Post Haste

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Deseret packaging

All orders are shipped in safe for work generic black recycled plastic courier bags with a standard shipping label. Noting on the package mentions where your orders come from or what's inside. 
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Shipping and fulfilment times

In general, we aim to have orders fulfilled within 24hours however in very rear cases it may be up to 3-5 days.
As soon as your order is fulfilled an email containing tracking information will be sent to your email.
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Rural addresses

Orders to rural addresses may take an extra 1-3 days, however, there is no extra cost for rural post.
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Shipping services information

As standard, we ship orders with ATL ( Authority to leave ) which means if you are not home to accept delivery the courier will leave the package. However, if you wish to protect your order you can select Signature Required at checkout for an extra $3.
 
Our standard service for orders which do not contain products over 35cm tall is New Zealand Couriers overnight service
For orders with products taller than 35cm, they will be sent out with Post Haste's 2-day service
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My order never arrived. What should I do?

First, check the tracking for the order. If it says it has been delivered and hasn't then get in contact with us and we'll get it sorted as soon as we can.