Our philosophy
We care about our customers and consider our customer support to be one of the key differences between us and our competitors. Hence we will go to great lengths to ensure your satisfaction.
Returning unwanted purchases
If you have received an item which you are unhappy with or want to return please contact us within 5 days of receiving your purchase.
To return an unwanted item it must be unused and in the same condition as when it was received.
When returning an unwanted item shipping will be at the customer's expense.
We are here to help, if you may not meet the requirements above but still aren’t happy get in contact with us anyway. While there is no guarantee that we will be able to help we will do everything we can to ensure you are happy!
To get in contact with us you can email us at info@inhale.co.nz or via the 'contact us' button on the website.
Not as described or damaged?
If your order has shown up incomplete, with the incorrect products or some if some items have been damaged please let us know straight away, but at the latest within one week of receiving your items.
If your order has shown up damaged or incomplete we aim to have a replacement sent out overnight the next day at no cost to you. We are also happy to offer a refund if that is preferable.
To start the process please get in contact with us you can email us at info@inhale.co.nz or via the 'contact us' button on the website.
Sale or speciality products
With some items, we may be unable to offer any replacements due to either the product going out of stock or due to other complications. In these situations, we will aim to replace your product with an agreed-upon equivalent or better item, or we can simply refund your order.
In the case of sale items or items sold at a discount so long as this wasn't due to a stated defect, we will be able to offer refunds at the discounted price for any issues.
Shipping
To organise return shipping please contact us so we can work out the easiest method for you. Return shipping for unwanted products will be at the customer's expense.
